ProShine Ops Support

For the ProShine Ops crew & staff phone app

ProShine Ops is the phone app for ProShine Property Services LLC crew and staff: your schedule, clock-in, job checklists, photos, team chat, and pay. It's a private tool for ProShine employees.

Get help

Email: accounting@proshinellc.com
Response time: within 1 business day, Monday to Friday.
Urgent, on a job right now? Call your supervisor, or the ProShine office at (702) 682-2269.

When you write, include your name, your phone model, the app version, and a screenshot if you can.

Common questions

I can't sign in.
Use the email ProShine gave you. If you forgot your password, ask the office to reset it. If a 6-digit code is requested, it's emailed to you and expires after a few minutes — check spam, then tap Resend. New employees don't create their own account; the office adds you first.

Clock-in says it couldn't get my location.
Clock-in still works without location. To turn location on: Settings → ProShine Ops → Location → While Using the App. The app only reads your location at the moment you clock in or out.

My photo didn't upload.
Photos are saved on your phone first and upload when you have a connection. Keep the app installed and open it once you have signal — don't delete the app before photos finish uploading. The Queue screen shows what's waiting.

I'm not getting notifications.
Settings → Notifications → ProShine Ops → Allow Notifications.

The app is in the wrong language.
Use the language toggle on the More tab (English / Español).

How do I delete my data?
Email accounting@proshinellc.com to request deletion. Some time, pay, and tax records must be kept by law. See our Privacy Policy.

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ProShine Property Services LLC · Las Vegas, Nevada
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