Privacy Policy — ProShine Ops App
Effective date: September 25, 2026 · Last updated: September 25, 2026
This policy covers the ProShine Ops phone app for iPhone and Android, the ProShine web application, and the related customer portal (together, the "Service"), operated by ProShine Property Services LLC ("ProShine," "we," "us"), Las Vegas, Nevada. For the general proshinellc.net website, see our separate website privacy notice.
1. What the Service is
The Service is a private, internal operations tool ProShine uses to run its own business: scheduling and dispatching crews, tracking jobs and hours, documenting work with photos, and preparing invoices. The App is for ProShine employees only — accounts are created by ProShine and there is no public sign-up. The Service is not sold, licensed, or resold to anyone. The App contains no advertising and no third-party analytics or tracking SDKs.
2. Information we collect
Employees and crew who use the App
| What | Why | How long |
|---|---|---|
| Name, work email, phone, role, division, permissions | Create/secure your account, show your schedule | While employed; archived after, kept as long as the law requires |
| Sign-in credentials | Verify it's you (handled by our sign-in provider, Clerk — we don't see your password) | Managed by Clerk while account exists |
| Precise location (GPS), only at clock-in/out | Record shift start/end for pay and timesheet accuracy. Declining still lets clock-in work. | Kept with the time entry for 3 years |
| Location when saving a job photo | Stays on your phone only — never uploaded | Deleted with the photo or on uninstall |
| Photos (camera/library) | Document work performed, resolve disputes, quality control | Kept with the job record for 3 years |
| Checklist entries, extra-work/repair notes, time-off requests | Run the job and keep an accurate history | Kept with the job record |
| Chat messages (incl. photo attachments) | Coordination between crew and office | Kept with the conversation; admins can remove messages |
| Push notification token | Send schedule/work alerts via Apple's notification service (through Expo) | Replaced on each app re-registration; removed on archive |
| Sign-in time | Security and support | Overwritten each sign-in |
| Pay information ("My Pay" tab) | Let you see what you earned; computed by the office | Payroll and tax records kept 4 years |
| Birthday (month/day only, never year) | Show this week's coworker birthdays on Home | While employed |
Customers and people at job sites
- Business/property names, service addresses, contact names, emails and phone numbers, and work performed. Crew see this only for jobs they're assigned to.
- Inspection sign-off: name, role, and drawn signature image of the person signing off on a visit.
- Job-site photos may incidentally show people or property; crew are trained to photograph work areas, not people.
Customers can ask us to correct or delete their contact details — see Section 6.
3. What we don't collect
The App does not use your microphone, Face ID, contacts, calendar, health data, or Bluetooth, and does not collect location in the background or track you between shifts. The app's camera feature does not request microphone access.
4. Who we share it with
| Provider | What for |
|---|---|
| Clerk | Sign-in and account security |
| Amazon Web Services (S3) | Storing job and chat photos |
| Render | Hosting our servers and database |
| Expo | Delivering push notifications |
| Postmark / Twilio | Sending work emails and texts |
| Intuit QuickBooks Online | Accounting (invoice data) |
| Sentry | Error reports to Sentry contain only the technical details needed to diagnose a crash — they exclude request bodies, cookies, authorization headers, URL query strings, and any name, email, username, or IP address. |
| Anthropic (office assistant) | AI assistant available to office staff on the web, not in the phone app, to help look up job and customer data on request |
| Open-Meteo | Weather widget — requests a fixed Las Vegas location, not yours |
We do not sell personal information and do not share it for advertising. We may disclose information if required by law or to protect rights and safety.
5. Text messages (SMS)
ProShine sends work-related text messages to its own employees only — typically an invitation with an access code when first added to the app, and notifications about assigned work. We do not send marketing texts and do not text members of the public. Mobile numbers are never shared with or sold to third parties, and are used solely to deliver these messages. Employees consent during hiring/onboarding; consent is not a condition of employment beyond receiving these notifications. Message frequency is typically 1–10 messages per month. Message and data rates may apply. Reply STOP to stop, HELP for assistance, or ask the office to remove your number at any time.
6. Your choices, access, and deletion
- Location: Settings → ProShine Ops → Location. Clock-in/out still work with location off.
- Camera/photos: Settings → ProShine Ops. You won't be able to attach photos.
- Notifications: Settings → ProShine Ops → Notifications.
- Delete data from your phone: Uninstall the app — un-synced photos are removed with it.
To access, correct, or request deletion of your information, email accounting@proshinellc.com. We'll respond within 1 business day. Some records (time, pay, tax, invoice) must be kept for legal reasons even after a deletion request; we'll tell you when that applies. See also our Support page.
7. Security
Access requires authentication and is limited by role. Connections use HTTPS. Sensitive integration credentials, including QuickBooks tokens, are encrypted at rest. The app stores your sign-in session in the iPhone Keychain. Employees can be deactivated at any time, ending their access. No system is perfectly secure, but we take reasonable steps to protect information.
8. Children
The Service is for adult employees and business customers. It is not directed to children under 13 and we do not knowingly collect their information.
9. Changes
If we change this policy we will update the "Last updated" date above and, for material changes affecting employees, tell staff in the app.
10. Contact
ProShine Property Services LLC, Las Vegas, Nevada
Email: accounting@proshinellc.com
Support: proshinellc.net/support